What the role involves
- Understand the vision and brand message for the practice
- Front of house and receptionist duties; telephone management including booking and rescheduling appointments
- Forward planning diaries for clinician, and timely administration including sending welcome emails, collecting consent and medical history forms and other reception related duties
- Processing payments and recording daily takings
- Opening and closing the practice
- Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
- Follow all practice systems and procedures
- Any other ad hoc responsibilities as reasonably requested
Benefits
- Auto enrol pension scheme
- 24/7 access to free Employee Assistance Programme
- 20 day holiday allowance plus bank holidays (pro rata)
- Dental allowance and eye care vouchers for VDU users
- Career opportunities across the Dentex Health group
- Annual Bonus scheme
- Annual salary review
What we need from you
- Good communication and customer service skills, keeping patient satisfaction in mind
- Excellent professionalism and relationship building skills
- Able to work intuitively and adapt to change
- Strong work ethic, teamwork ability with an enthusiastic people-first attitude
- High levels of attention to detail
- Proficient user of the requisite dental software and Microsoft package
About us
Orchard Park Dental Practice has been established for over 25 years, and our practice has been bustling since day one. Our seven-surgery practice has built up quite a reputation over the years, with new patients turning into long-term patients all the time.
The practice is a mixed NHS/ Private offering a wide range of services including implants.
The practice has a strong patient focused team with many friendly and approachable long standing clinicians.
This is a great opportunity to join a high growth company that can offer excellent career progression and development prospects. This role would suit somebody who enjoys a variety of work and has experience already as a receptionist or customer services. Dental experience highly desirable.
Please apply now!