Smmmile is an established private aesthetic dentistry group operating across the UK. We have opened our latest clinic in Nottingham where we are focused on transforming smiles as a Diamond Invisalign provider and cosmetic treatments. Our Nottingham clinic is located in the heart of the city where we operate an exciting new concept focused on providing the ultimate patient experience in a modern, luxury boutique surrounding.
We have a fantastic opportunity for a Dental Treatment Coordinator to join their highly successful practice on a full time basis ideally starting in July 2022. This is a brand new career opportunity to help further develop our highly successful practice combining best patient experience with state of the art digital technology, offering Invisalign treatments and aesthetic dentistry.
We are presenting a career defining and exciting opportunity for you to be part of our dynamic team. This is a real opportunity to make a difference in a growing business rather than maintaining the status quo in an established dentistry provider. The Treatment Coordinator will be one of the most productive roles within the practice. The most important attributes are superb people skills, motivation, drive to make the role your own by combining your excellent organisation, telephone, sales and follow up skills. We are looking for a confident and professional person with a great personality; exceptional work ethic and above all an experienced individual who enjoys dealing with people.
The ideal candidate for this role must also have a “can do” attitude to every working day, you will need to have proven sales and customer service experience and ideally have a dental background. Experience of Invisalign patient journey is desirable (although not essential) as full training is provided. You will need to be able to build relationships and drive sales for the business. Marketing experience is advantageous, to enable you to drive our business forward. The role involves taking the patient through the treatment journey and being able to confidently discuss the treatment and the fees involved in order for the Dentist to focus solely on delivering dental treatment plans. The role also requires a lot of responsibility and effort; you’ll need to be understanding and empathetic when dealing with patients.
As our Treatment Coordinator, you will be liaising with the clinicians in order to formulate an appropriate treatment plan for patients. Being the first point of call for new patients and existing customers discussing treatment plans and the various options available to them. You must ensure new patient enquiries are dealt with immediately, ensuring patients are followed up, logged and monitored. Organisational skills are essential, liaising with the entire dental team, working together to ensure that the patient has a smooth journey at our clinic.
This is a genuine career opportunity for an ambitious professional, perhaps Dental Nurse, looking to take their dental career in a commercial non clinical direction. We have a supportive culture and experienced team who will help train and guide you to be successful and personally fulfilled.
EXPERIENCED TREATMENT CO-ORDINATOR
Smmmile is a brand new private Invisalign Clinic located in central Nottingham. Combining best patient experience with state-of-the-art digital technology. we are leaders in providing Invisalign treatments and aesthetic dentistry to deliver happiness to our patients.
We are currently seeking a highly experienced Treatment Co-ordinator.
You will be based at our Nottingham Store and will embrace our vision to be the perfect ambassador for our brand. You will be confident to engage with our patients to lead them through successful treatment conversion with Invisalign. This is a career defining opportunity for you to be part of our dynamic team. In addition, this is a great opportunity to make a difference in a growing business rather than maintaining the status quo. You will love our fresh innovative approach to dentistry taking your career to a new level. You will love our vibe!
We will combine your expert experience with our Treatment Co-ordinator coaching programme which means you will be fully supported every step to help you achieve your true potential. You will also be part of our wider team of Treatment Coordinators at our other stores based in Newcastle, Leeds, and Nottingham.
Skills and Attributes: – Our Treatment Coordinators are considered one of the key roles within the store. The most important attributes for this role are superb people skills, motivation, drive and energy to make this role your own. You will be passionate to deliver excellence to contribute further to the success of your store. It is therefore essential that you have at least 3 year’s experience to thrive in this role and can deliver sparkling customer service.
Experience of an Invisalign patient journey is desirable but not essential as we will combine your experience and blend it seamlessly with our business model. You will need to be able to build relationships quickly to drive sales for the business. Marketing experience is advantageous as this will enable you to drive our business forward.
Duties: – The role involves taking the patient through the Invisalign journey and being able to confidently discuss the treatment and the fees involved in order for the clinician to focus solely on delivering dental treatment. The role also requires a great deal of responsibility -to communicate ethically to our patients so you will need to be understanding and empathetic to our patient’s needs.
You will ooze professional confidence to liaise with our clinicians in order to formulate appropriate treatment plans for our patients. Our Treatment Co-ordinators also work hand in hand with our Front of House Team and together you will be the first point of contact for our patients. You will therefore need to build relationships quickly to gain patient trust. You will be able to multitask new patient enquiries and ensure patients are followed up, logged and monitored effectively in a timely manner. You will be with the patient every step of the way throughout their Invisalign journey right to the end point of their ‘smile reveal’. You will therefore be part of a life changing patient experience. Your expert organisational skills will ensure that there is seamless liaising with the entire dental team to work collaboratively together to ensure that the patient has a smooth journey.
Working Hours: – 37.5 hrs per week / 5 days / 9:00 -17:00 Mon – Friday / This will include a late evening util 19:00. Sat on rota (one in the month) 9:00 – 14:00 (half day will be given during the week).
SALARY: £25,000 – £29,000 with competitive bonus
- Competitive holiday allowance
- Day off to celebrate your birthday
- Access to CPD
- GDC and indemnity paid for
- Chic spa uniform
- Extensive private dental care allowance
- Progression and Development
- Clear vision and direction from our directors
- Fully supported through Treatment Coordinator coaching program
- Support of a Practice Manager
- Support of the Group Manager
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Job Type: Full-time
Salary: £25,000.00-£29,000.00 per year
Benefits:
- Additional leave
- Company events
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
National guidelines
Experience:
- Dental: 2 years (preferred)
- Treatment co-ordination: 3 years (preferred)