Meeting and greeting patients, providing a great first impression. Booking and amending appointments, answering the phone, updating patient records, supporting the Practice Manager and clinical team with the smooth running of the practice. Making patients aware of dental services, handling payments, accessing sensitive information whilst maintaining patient confidentiality
KEY SKILLS:
- Confident leading a team
- Ability to keep calm and professional in a fast-paced environment
- Provide high quality front of house services for patients to contribute to an overall exceptional patient experience.
- Previous dental administration or dental reception experience
- Personable, positive and enthusiastic with a great customer focus
- Efficient with Microsoft Word and Outlook
- R4 experience an advantage
- Strong communication and organisation skills
- Achieve positive outcomes from patient queries in a timely and efficient manner
- Must be able to diffuse and deal with complaints
Hours Monday- Thursday 9-5.15, Friday 09.00-5.00 (1 hour lunch), Saturday as per rota 09.00-1.00.
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year