Dental Receptionist – FT, Oundle Full Time Permanent

What the role involves

• Understand the vision and brand message for the practice
• Front of house and receptionist duties; telephone management including booking and rescheduling appointments
• Forward planning diaries for clinician, and timely administration including sending welcome emails, collecting consent and medical history forms
• Processing payments and recording daily takings
• Opening and closing the practice
• Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
• Follow all practice systems and procedures
• Any other ad hoc responsibilities as reasonably requested

Benefits

• Auto enrol pension scheme
• 24/7 access to free Employee Assistance Programme
• 20 day holiday allowance plus bank holidays (pro rata)
• Dental allowance and eye care vouchers for VDU users
• Career opportunities across the Dentex Health group

What we need from you

• Good communication and customer service skills, keeping patient satisfaction in mind
• Excellent professionalism and relationship building skills
• Able to work intuitively and adapt to change
• Strong work ethic, teamwork ability with an enthusiastic people-first attitude
• High levels of attention to detail
• Proficient user of the requisite dental software and Microsoft package
• Vaccinated against Covid-19

About us
Townley House Dental Practice are currently seeking a passionate and dedicated dental receptionist to join our team at our practice in Oundle, nr Peterborough This position would see you working alongside a fantastic clinical & practice team.
Townley House Dental Practice are a fully private dental practice with a fantastic reputation. We are highly renowned for providing an outstanding patient journey, and we’re ideally looking for an experienced Dental Receptionist to join our team and ensure that this journey is delivered.
Benefits:

• FT position available, Monday-Friday
• Highly competitive hourly rate depending on industry experience
• Benefits package including fully funded GDC registration if applicable & CPD
• Full training for all colleagues on new systems and software
• Progression available within a forward thinking, expanding private dental group

About you:

• We are ideally looking for a candidate with prior experience as a Receptionist in a private dental practice, however if you are able to provide an amazing customer service we would love to hear from you
• Confident in presenting themselves when meeting with patients and be willing to go the extra mile to ensure all of our patients are given an incredible service
• DBS checked with the right to work within the UK

Other attributes are: -Punctual and reliable; Friendly telephone manner, Be able to work on own initiative and remain calm under pressure, Must be numerate and literate (Minimum Grade C at GCSE Maths and English)
 
 Duties to include: Managing of patient appointments, Communication through telephone, email & writing, Efficient use of Microsoft Office – word and excel, Taking payments and end of day cashing up, Other admin duties as normally expected of a dental receptionist and have excellent typing skills
At Townley House our goal is to ensure we can support each team member to gain industry leading knowledge, develop key skills and love what they do. If you are interested in joining the team, please apply today to be contacted by our practice manager.
Applicant should be articulate and well presented with a friendly and outgoing personality and possess excellent customer service and communication skills. Dental experience is desirable