Head Receptionist – Rochester Full Time

Eastgate Dental Practice is in search of a dynamic individual to lead our expanding reception team. This vital role demands a candidate with a deep understanding of the dental industry, preferably with prior experience as a head receptionist.

Key Responsibilities:

• Patient and Appointment Management: Efficient management of scheduling and appointment confirmations, ensuring accuracy in patient bookings and accounts.
• Task Completion and Monitoring: Supervise and ensure the efficient completion of daily reception tasks. Lead improvements for enhanced operational efficiency.
• Email and Portal Management: Oversee email communications and online portal management, ensuring prompt and professional responses.
• Accuracy in Bookings and Accounts: Regular auditing of booking systems and patient accounts, maintaining financial accuracy.
• Reporting: Produce detailed weekly reports on completed tasks and operational issues, ensuring accuracy in all reported areas.
• Professional Appearance and Demeanor: Maintain a professional appearance and positive demeanor, embodying the practice’s commitment to excellence.
• Patient Interaction and Management: Manage patient inquiries and visits with the utmost professionalism and efficiency.

Requirements:

• Proven leadership skills with exceptional organisational capabilities.
• A keen eye for detail and commitment to operational excellence.
• Experience with Dentally software is highly preferred.
• Excellent communication skills, capable of handling challenging situations with confidence and professionalism.
• Previous experience as a head receptionist in the dental industry is desirable.

Why Join Us?

Eastgate Dental Practice offers a leadership role within a supportive and professional environment, emphasising high-quality patient care and service excellence. This position offers a competitive salary, comprehensive holiday entitlement, and the opportunity for professional growth and development in a dynamic dental practice setting.

Position: Head Receptionist

Practice: Eastgate Dental Practice, 1-4 Eastgate Court, High Street, Kent, ME1 1EU

Hours: Monday – Friday, 8:30 AM – 5:30 PM

Salary: Competitive, dependent on experience

Holiday Entitlement: 28 days

Computer System: Dentally (Experience preferred)

Application Process:

If you are prepared to lead our reception team and contribute significantly to our practice’s success, we invite you to apply. Please submit your CV and a cover letter detailing your experience, qualifications, and why you are the ideal candidate for the Head Receptionist role at Eastgate Dental Practice.

Join us and play a pivotal role in enhancing our patient experience and clinic operations at Eastgate Dental Practice. We look forward to welcoming you to our team!