Qualified Dental Nurse/Treatment Coordinator – FT, Coventry Full Time Permanent

What the role involves

• Guide patients through their courses of treatment and the various options available to them with precise supporting notes and virtual option meetings. Assist with any queries they may have about treatment
• Liaise with the clinician to create a treatment plan
• Set up presentation documents using PowerPoint, intra oral camera pictures, SLR pictures, patient education. Documents to be clear to patients and detailing suitable options in order as prescribed by the dentist
• Understand the vision and brand message for the practice
• Provide an outstanding customer service / journey at all times
• Following practice systems, implementing and helping to improve systems
• Team player, communicate and share feedback at all times
• Time management, to manage own appointment diary and keep running to time
• Deal with patient objections and help overcome any queries or concerns
• Processing finance applications
• Network with other practice to encourage external referrals
• Following all regulations in the UK such as CQC, GDC standards, GDPR, HTM 01-05, confidentially and consent processes
• GDC registration to allow additional duties
• Achieve sales targets and KPIs
• Ad hoc receptionist and clerical duties

Benefits

• Auto enrol pension scheme
• 24/7 access to free Employee Assistance Programme
• 20 day holiday allowance plus bank holidays (pro rata)
• Dental allowance
• Eye care vouchers for VDU users
• Regular in house professional development sessions acceptable to the GDC
• Career opportunities across the Dentex & Portman group
• Techscheme, the option to buy tech through salary sacrifice! 
• My Healthy discounts – get discounts on Gyms and online retailer

What we need from you

• Sales, KPI and target driven
• Good communication and customer service skills, keeping patient satisfaction in mind
• Strong professionalism and relationship building skills
• Able to work intuitively and adapt to change
• Friendly and welcoming manner
• Strong teamwork ability with an enthusiastic attitude
• Proficient user of the requisite dental software and Microsoft package

About us
The merger between Portman Dental Care and Dentex brings together two of the UK’s leading providers of private-focused dental care with shared values based on community, integrity and dedication to clinical freedom. Both companies celebrate the individuality of our practices and their teams and our shared focus remains on putting people first; this means exceptional care for our patients, industry-leading support for our practices and access to the best professional opportunities. Together we are one of the largest dental group’s in the UK, operating over 350 UK practices, with more than 4,000 members in our community, providing for more than 1.5 million patients annually across the UK, Ireland and Benelux. Scaling together the strength of our businesses will enable us to continuously invest in building excellence in customer service and support to our practices and teams. Our ambition is to become the dental partner of choice and undisputed leader in high-quality dental care.
 
Modus Advanced Dental Clinic are looking for a hardworking, enthusiastic and compassionate individual to take on the role of Treatment Co-Ordinator. Ideally you will have experience as a treatment Co-Ordinator or as an Implant Nurse. 
 
As Treatment co-ordinator your role is compounded of the following; 
 
.Prepare and present treatment plans and financial estimates to patients for all prescribed treatment.
· Act as the primary point of contact for patients, guiding them through their treatment journey.
· Effectively communicate treatment options, procedures, and associated costs to patients.
· Address patient concerns and questions, providing reassurance and support throughout their dental treatment.
· Schedule and coordinate appointments, optimising the dental practice’s efficiency.
· Collaborate with dentists and other dental professionals to develop comprehensive treatment plans for patients.
· Present treatment plans to patients, explaining the procedures, expected outcomes, and financial obligations.
· Coordinate referrals.
· Patient follow up. 
. Take PA’s, OPG’s and CBCTs on prescription.
. Take intra- Oral scans for surgical planning and restorative means 
. Running a Clinical list 
· Maintain accurate and up-to-date patient records, including treatment plans and financial information.
· Manage patient billing, process payments, and discuss financial arrangements as needed.
· Ensure timely and accurate completion of administrative tasks, such as filing, data entry, and correspondence.
· Collaborate with the dental team to optimise office workflow and patient scheduling.
 
As part of the role you may also be required to work chair side, offer support with decontamination duties and work on reception. 
 
The below training and experience is required. 
-Radiography Trained
-CBCT Trained 
-Experience working with implants
-experience using an Intra Oral scanner